AIBT is committed to providing a fair and transparent complaint and appeal handling process.
Making a Complaint
A complaint may be received by AIBT in any form and does not need to be formally documented by the complainant in order to be acted on. Complaints may be made by any person. To make a complaint, the person is recommended to complete the AIBT Complaints Form. This form is available via our website or can be obtained from the AIBT office.
The completed complaint form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details:
Student Support Officer
Australian Institute of Business and Technology (AIBT)
G03, 247 King St, Mascot, NSW 2020
Email: complaintsandappeals@demo.aibt.nsw.edu.au
If a complainant has any difficulty accessing the required form or submitting the complaint to AIBT, they are advised to contact immediately at the following phone number: (02) 9264 3997
Making an appeal
An appeal must be received by AIBT in writing using the AIBT Request to Appeal a Decision from within seven working days of the decision or finding being informed to the person.
To appeal a decision, the person is required to complete the AIBT – Request for Appeal of a Decision form with all other supporting documents, if any. This form is available via our website. The completed Request to Appeal a Decision form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details:
Student Support Officer
Australian Institute of Business and Technology (AIBT)
G03, 247 King St, Mascot, NSW 2020
Email: complaintsandappeals@demo.aibt.nsw.edu.au
If a person seeking an appeal has any difficulty accessing the required form or submitting the appeal to AIBT, they are advised to contact immediately at the following phone number: (02) 9264 3997
A person who makes a complaint/appeal shall be provided with a written acknowledgement as soon as possible and not later than 24 hours from the time the complaint/appeal is received. This acknowledgement is intended to provide the person making a complaint/ appeal, an assurance that AIBT has received the complaint/appeal and will review the relevant issues and provide a response. The acknowledgement shall also inform the person making a complaint/ appeal that they will receive a written response within 14 working days.
