Student Support Services

During the enrolment process, AIBT personnel/agents will engage with a prospective student in a number of ways in order to understand their individual needs and how we can best provide services to each student in order to maximise their chances of successfully completing the selected training program.

We engage with students in the following ways:

• Enrolment Application form. Enrolment application form includes specific questions for the student in regards to their cultural and educational background, spoken English ability, skill in literacy and numeracy, any individual needs that may prevent their full participation in the training program.
• Enrolment interview. This interview includes discussions relating to individual needs, Language, Literacy and Numeracy (LLN), rights and obligations, recognition opportunity, etcetera.

This multipoint approach ensures that students entering a training program with AIBT will have their individual needs identified which enable the allocation and arrangement for the applicable support services which may be supplied internally or by an external provider.

Support Services

Student Support Officer (SSO) shall maintain close student liaison and act as a central point of contact for all students who may require student support services. Wherever applicable, the SSO will provide the following support services, with the approval of Principal/Chief Executive Officer:

• Transition to life and study in a new environment
• Reference to legal services, emergency and health services
• Facilities and resources
  • Meditation Corner
  • Gym
  • Library
  • Computer Lab
  • Recreational Centre
  • Online Resources
• Complaints and appeals processes
• Any student visa condition relating to course progress and/or attendance as appropriate
• Reference to additional trainer or ELICOS college or institutions that offer English and Numeracy courses to achieve the required standard of Language, Literacy and Numeracy (LLN).
• Pre-enrolment support to understand rights and obligations, fees and payment arrangements, and the services to be provided.
• Scheduled one-one support sessions for students having difficulties in studying and learning a particular course.
• Academic support such as referencing workshops, formatting workshops and plagiarism workshops
• Alternative financial arrangements to pay fees
• Individual attention and training in a relaxed mode
• Reference to counselling centers for students
• USI creation and support

Orientation Program

The orientation program is conducted for all new students arriving on campus at the beginning of the course. A briefing is conducted on Australian culture and course outline. Information is given to students regarding student visa conditions, accommodation, overseas heath cover, and use of information technology facilities within AIBT. Students are also given a campus tour and are introduced to the academic and administrative staff.
Other individual needs can be considered on a case-by-case basis in consultation with the Principal/Chief Executive Officer.